The owner of the online store www.loodialu.ee (hereinafter the Online Store) is Maaema MTÜ (registry code 80302815), located in Kruusiaugu, Alliku, Saue parish, Harju County 76403
Validity of the sales contract, goods and price information
All the pictures in the Online Store are made of real products, but depending on the batch and the computer monitor, printer colors, etc., there may be color differences between the picture and the real product.
If you consume some products regularly and for a longer period of time, the color, taste, etc. of some products may change over time - they may be slightly different. This is normal and results from batches, the climate in the growing area of a particular product during its growing season, the intensity of the sun during drying, how much time has elapsed since picking and drying.
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. Prices do not include VAT (20%). A fee for delivery of the goods is added to the price.
The delivery fee is determined by the price list of the respective service provider. The delivery fee is displayed to the buyer when ordering.
Information about the goods is provided in the Online Store directly next to the goods.
Making / fulfilling an order
To order the goods, you must add the desired products to the shopping cart. After the purchase, you move on to complete the purchase. To place an order, fill in the required data fields and select the appropriate method of product delivery. Payment is by bank transfer. It is necessary for the buyer to agree to the terms of use. The buyer's order is then confirmed and a payment notification is sent to the buyer's e-mail address.
The agreement enters into force upon receipt of the amount due to the current account of the Online Store. The Buyer's order will be executed within 5 (five) working days from the receipt of the amount due to the current account of the Online Store. Orders are delivered to Omniva parcel machines using Omniva
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
Delivery
The goods are sent within Estonia to Omniva and SmartPOST parcel machines. The buyer can also pick up the goods at: Kruusiaugu, Alliku, Saue parish, Harjumaa 7640
Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.
Shipments usually arrive at the destination specified by the buyer within 1-3 working days from the entry into force of the sales contract.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days if the package has not been opened. The right of withdrawal does not apply if the buyer is a legal person. The returned goods must be unopened in the manufacturer's original packaging, which is clean, undamaged and stored in accordance with the storage conditions on the packaging.
The Online Store will not take back products with open packaging and products stored in accordance with the storage conditions, as well as products with damaged packaging.
In order to return the goods, an application for withdrawal from the purchase of the goods must be submitted by e-mail. The application must include the Buyer's name and contact information, order number, method and date of receipt of the goods, reason for withdrawal, and send it to the e-mail address: pood@loodialu.ee no later than within 14 days of receipt of the goods.
The costs of returning the goods shall be borne by the buyer, unless the reason for the return is the fact that the item to be returned does not correspond to what was ordered (eg a wrong or defective item).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer on the basis of the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.
The online store has the right to withdraw from the sale transaction and reclaim the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.
If the Buyer does not pick up the parcel machine for his order - the Online Store is not obliged to fulfill this order again, a second time. Non-acceptance of goods (orders) is equated with fulfillment of goods (orders). These cases will be resolved by separate agreement, but they will not be subject to a time commitment by the Online Store and all costs associated with the new order will be reimbursed by the Buyer to the Online Store.
Right to lodge a claim
The online store is responsible for the non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery.
Complaints regarding quantities delivered, quality, etc. must be submitted no later than 72 hours after receipt of the goods. Unfortunately, later claims cannot be considered. The claim must be sent to the e-mail address: pood@loodialu.ee If necessary, attach pictures explaining the claim.
The online store is not responsible for defects that have occurred after the delivery of the goods to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will replace the defective goods. If the goods cannot be replaced, the Online Store will return all fees associated with the sales contract to the buyer.
The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 working days.
Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer (incl. Name, telephone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer. The online store transmits personal data to the companies providing the transport service in order to deliver the buyer's order.
The online store will send newsletters and offers to the buyer's e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications.
The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Solving arguments
If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address: pood@loodalu.ee
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer's complaint in the commission is free of charge.
The buyer can turn to the European Union Consumer Dispute Resolution Platform.
Sell
The information contained on the website www.lastotalu.ee may be reproduced and distributed only with reference to the source (www.lastotalu.ee) and Maaema MTÜ must be notified in writing.
Unauthorized use of the content, logos, service marks or trademarks of the site is prohibited. In doing so, several laws in force in the Republic of Estonia (copyright law, trademark law, etc.) are violated.
The use of this page is interpreted by Maaema MTÜ as a confirmation that the user has read, understood and accepts these terms and conditions.
